Complaints & Standards
We hope to ensure you never have recourse to complain about the standards of service received from us. However, if you feel that there is something you wish to raise, please direct your comments in writing within 28 days to;
43 Gregson Terrace
(contact email address can be supplied upon request).
An acknowledgement will be sent by return, and then a period will elapse whilst the case is investigated, and reports collated from staff involved. A reply in writing will follow, usually within 28 days, although this period may be longer if the Practice Manager, or staff involved, are temporary unavailable or delayed.
We will not tolerate any aggressive or abusive behaviour to any staff member, at any time. Any client behaving in such a way will be asked to leave the premises immediately, and will then be notified in writing that they must find alternative veterinary care.